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NEW RETAIL SHOWROOM
We have now moved to larger premises:
44 Front Street
STANHOPE
Co Durham
DL13 2UE
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Manufacturing Faults
Manufacturing Faults
Upon inspection, should your goods be confirmed to be faulty we will offer you a replacement on a like for like basis or a full refund, including return costs. Faulty products must be returned in suitable protective packaging by Recorded Delivery or some other traceable method. See Returns
We reserve the right to reject any "faulty" product if we consider the complaint to be unreasonable, unjustified, or of the customer's negligence or making. Please note that variation of colour is not accepted by us to constitute faulty goods.